Terms of Use & Disclaimers

CuraOne Group Pty Ltd (ACN available on request) ("CuraOne", "we", "us", "our") is an Australian company that provides non-clinical home and community support services. CuraOne operates as a private-pay provider and accepts enquiries from NDIS self-managed and plan-managed participants.

CuraOne is not a registered NDIS provider under the NDIS Act 2013 (Cth) and is not an approved aged-care provider under the Aged Care Act 1997 (Cth) or the Support at Home Program. Nothing on this website should be read as representing otherwise.

This website is provided for general information purposes only. You may use this website for lawful personal purposes. You must not:

• Use this website in any way that breaches applicable Australian law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of this website or its related systems.
• Use automated tools to scrape, copy or extract content from this website without our prior written consent.
• Reproduce, distribute or republish any content from this website without our prior written consent.

We reserve the right to suspend or terminate access to this website at any time without notice.

We take reasonable care to ensure the information on this website is accurate and up to date. However, we make no warranty or representation, express or implied, as to the accuracy, completeness or currency of any information on this website.

Information on this website:

• Is general in nature and does not constitute professional, clinical, legal, financial or regulatory advice.
• Does not replace an individual assessment, written quote, signed Service Agreement or provider authorisation.
• Does not guarantee service availability, funding approval or commencement of services.
• May be subject to change without notice.

All services described on this website are subject to:

• Individual assessment and confirmation of service suitability.
• Local worker or supplier availability in your area.
• Safety requirements being met for the client, worker and household.
• Funding or provider approval where applicable (including NDIS plan management or Support at Home authorisation).
• A written quote being provided and accepted.
• A signed Service Agreement being in place before support commences.

Submitting an enquiry, completing a form or making a phone call does not constitute a service agreement, guarantee service availability or create any obligation on CuraOne to provide services.

The following general conditions apply unless otherwise agreed in writing in your signed Service Agreement:

• Most support bookings require a minimum of two consecutive hours unless otherwise agreed in writing.
• CuraOne requests at least 48 hours' notice for cancellations or service changes.
• Late cancellations may be charged in accordance with your signed Service Agreement, applicable funding rules and the law.
• Transport, travel time, parking, tolls and third-party expenses may apply where relevant and will be confirmed in writing before services commence.
• GST may apply depending on the service type, funding arrangement and delivery model, as required by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Pricing is not published on this website. A written quote will be provided before any service agreement is signed.

CuraOne Group Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you contact us or submit an enquiry, we may collect personal information including your name, phone number, email address, and details about your support needs. This information is used to:

• Respond to your enquiry and assess service suitability.
• Arrange and deliver agreed support services.
• Communicate with you about your services, including scheduling and changes.
• Meet our legal and regulatory obligations.

We do not sell, rent or trade your personal information to third parties. We may share information with workers, contractors or suppliers only to the extent necessary to deliver your agreed services. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

You have the right to access and correct personal information we hold about you. To make a request, contact us at [email protected].

A full Privacy Policy is available on request.

All content on this website, including text, graphics, logos, images and design, is the property of CuraOne Group Pty Ltd or its licensors and is protected by Australian and international copyright law.

You may view and print pages from this website for your own personal, non-commercial use. You must not reproduce, republish, distribute, sell or modify any content from this website without our prior written consent.

The CuraOne name, logo and associated marks are the property of CuraOne Group Pty Ltd. Nothing on this website grants any licence to use our intellectual property.

To the maximum extent permitted by law, CuraOne Group Pty Ltd excludes all liability for any loss or damage (including direct, indirect, consequential or incidental loss) arising from:

• Your use of, or reliance on, information on this website.
• Any interruption, error or unavailability of this website.
• Any third-party websites linked from this website.
• Any delay in responding to an enquiry or inability to provide services.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot lawfully be excluded or limited. Where liability cannot be excluded, our liability is limited to the extent permitted by law.

This website may contain links to third-party websites, including government agencies, funding bodies and community organisations. These links are provided for convenience only. CuraOne does not endorse, control or take responsibility for the content, privacy practices or accuracy of any third-party website. Accessing third-party websites is at your own risk.

These Terms of Use are governed by the laws of the State of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for any dispute arising from these terms or your use of this website.

CuraOne reserves the right to update or amend these Terms of Use at any time without prior notice. The effective date at the top of this page will be updated when changes are made. Your continued use of this website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

CuraOne is committed to delivering quality, respectful services. If you have a concern or complaint about our services or this website, please contact us directly so we can work to resolve it promptly.

If you are not satisfied with our response, you may contact the relevant external body depending on your circumstances, including:

• NDIS Quality and Safeguards Commission (for NDIS-related matters): 1800 035 544
• Aged Care Quality and Safety Commission (for aged care matters): 1800 951 822
• Office of the Australian Information Commissioner (for privacy matters): 1300 363 992
• NSW Fair Trading or your state/territory consumer protection agency (for general consumer matters).